Army Community Service (ACS)
- Relocation Readiness
Moving is challenging! However, Torii Station's Relocation Readiness Program provides assistance in the following areas of relocation:
Newcomer's Orientation is a mandatory event held every 1st Monday of the month. The orientatation provides attendees with an oveview of the resources available to Soldiers and their family members while on tour in Okinawa. It offers a great opportunity to ask questions on entitlements and benefits for both the Soldier and dependents. Family members are encouraged to attend.
Please contact the Relocation Readiness Program Manager for more information at DSN: 315-644-4357 or COMM 098-962-4357.
- Lending Closet
Hours of Operation
Monday 9 a.m. - 2 p.m. Tuesday 9 a.m. - 2 p.m. Wednesday 9 a.m. - 2 p.m. Thursday 9 a.m. - 2 p.m. Friday 9 a.m. - 2 p.m. Saturday Closed Sunday Closed
You've finally moved into your new home and your household goods shipment is not here yet or you've just checked into your lodging to PCS....now what?
- Information and Referral
Torii Station’s ACS Information & Referral Program Specialist provides information on local, public, private and voluntary agencies in Okinawa, military installations throughout Japan, as well as the local Japanese economy.
Information & Referral also conducts’ initial customer assessments of a general and personal nature, provides confidential client intake services, crisis intervention, and referral and follow-up assistance. Information & Referral provides a vital link between people who need help and the organizations which provide that help.
- Detailed Local Resource Files
- Informational Flyers, Activity Guides, Magazines and Newspapers
- Community Liaison Programs
- Referral and Follow-up Services
- Family Member Resources & Helpful Links
- Military OneSource
- U.S. Army MWR
To contact the Information Referral Program Specialist call DSN: 315-644-HELP (4357) or COMM 098-962-4357.
- Army Emergency Relief (AER)/Financial Assistance
Army Emergency Relief (AER) is a private, non-profit organization established to assist Soldiers and their Family members in emergency financial situations due to no fault of their own. Financial assistance is given in the form of an interest-free loan, grant, or combination of the two. Loans are repaid by an allotment.
AER helps with emergency financial needs such as:
- Rent Utilities
- Emergency Transportation & Vehicle Repair
- Funeral Expenses
- Medical/Dental Expenses
- Personal Needs when pay is delayed or stolen
- Other emergency financial needs.
AER also provides scholarships toward education. AER gives spouses and dependent children of Army Soldiers great opportunities for their first undergraduate degree (some scholarships can reach $4,000 annually)! Application information can be found online at www.aerhq.org. Contact the Army Emergency Relief Program Manager.
AER’s Education Program is a secondary mission to help Army Families with the costs of education. The three separate scholarship programs are:
Stateside Spouse Education Assistance Program
Applicant must be the Spouse or widow(er) of an active duty or retired Soldier and reside in the United States.
Stateside applicants must be full time students.
First undergraduate degrees only.
Active duty military personnel are not eligible.
Overseas Spouse Education Assistance Program
Applicants must be a Spouse of an active duty Soldier assigned in Europe, Korea, Japan, or Okinawa.
Applicants must physically reside with the Soldier at the assigned location.
First undergraduate degrees only.
Off post students are not eligible.
Spouses may be part time or full time students.
Major General James Ursano Scholarship Fund for Dependent Children
Dependent children, stepchildren, or legally adopted children of Army Soldiers on active duty, retired or deceased while in active duty or retired status.
The children of Grey Area Reservists/National Guard are eligible as well.
Scholarship awards will be awarded up to half the cost of tuition. Scholarship awards are based on financial need, as evidenced by income, assets, Family size, and special circumstances.
Applications and instructions are available for all the scholarships on the AER website at www.aerhq.org
For assistance with AER, contact ACS at DSN: 315-644-HELP (4357) or COMM 098-962-4357. In case of emergency, contact the After Hours Hotline for American Red Cross/AER at 1-877-272-7337.
Resources & Forms
- EFMP (Exceptional Family Members Program)
The Exceptional Family Member Program (EFMP) provides comprehensive support to Family members with special needs. EFMP takes an all-inclusive approach to coordinate military and civilian community, educational, medical, housing, and personnel services to help Soldiers and their Families with special needs.
An Exceptional Family Member is A Family member with any physical, emotional, developmental, or intellectual disorder that requires special treatment, therapy, education, training, or counseling, and meets the eligibility criteria.
Soldiers* with Exceptional Family Members are required to register for EFMP and keep enrollment information current. This way, Family needs will be considered during the assignments process.
If you’re eligible for EFMP services, Family members must be screened and enrolled when they accompany authorized Soldiers on OCONUS assignments. Screenings include medical records review for all Family members and developmental screening for all children aged 6 years old or younger.
For more information about EFMP, contact the EFMP point of contact through your nearest military medical treatment facility.
*Who must enroll in the program?
- U.S Army Reserve (USAR) Soldiers in the Active Guard Reserve (AGR) Program
- Army National Guard (ARNG) AGR personnel serving under authority of 10 USC and 32 USC. Department of the Army civilian employees do not enroll in the program.
You must identify dependent children with special education and medically related service needs and Family members with medical needs each time they process for an assignment to a location outside the United States where Family member travel is authorized at Government expense.
Torii Station Points of Contact
Army Community Service: DSN 315-644-4357 (Social Services Support)
Okinawa EFMP Case Manager: DSN 315-646-7170 (Enrollment/Updates/Status of EFMP)
- Family Advocacy Program (FAP)
The FAP outreach and prevention program is designed to strengthen and improve the quality of life for our military Families by increasing self-sufficiency, resiliency and community cohesion for active duty, Family members, civilians and retirees. Together with garrison and host nation agencies, FAP provides a multitude of programs and services designed to build individual and Family strengths as well as advocate for non-violent communities. The goals of the FAP are:
- Leverage individual and Family strengths
- Overcome behaviors that may contribute to Family maltreatment
- Value Family member differences
- Enhance behaviors that foster healthy military lifestyles
FAP professionals strive to create command and community awareness of the unique challenges associated with living in Okinawa, provide information on existing services to eliminate intimate partner abuse and child maltreatment, and to develop specific educational programs at no cost to active duty. Our services include seminars, workshops, and individualized intervention.
FAP is dedicated to helping Soldiers and Families address the unique challenges of military life, living overseas and understanding how unmanaged stress can lead to intimate pater abuse and child maltreatment. Services focus on prevention, education, prompt reporting, investigation, intervention, and treatment. If you need help, please call your garrison’s Family Advocacy Program for more information at DSN: 315-644-4196 or COMM: 090-6861-6151.
Domestic Abuse Victim Advocate (DAVA) Program
24/7 Victim Advocate Hotline: 090-6861-8042
The DAVA provides comprehensive support services to adult victims of intimate partner abuse including: crisis intervention, safety planning, help obtaining medical treatment for injuries, information on legal rights and proceedings, referral to military and civilian shelters, and other resources.
DAVA’s provide information so clients can make informed choices in reporting an assault and how they choose to proceed. DAVA’s are available to accompany adult clients to medical visits, court proceedings, and other appointments as requested. DAVA’s provide services 24 hours-a-day, 7 days-a-week. Victims are not alone, help and support are available.
Contact the DAVA on the 24/7 Victim Advocate Hotline: 090-6861-8042
New Parent Support Program (NPSP)
The NPSP is a voluntary program that assists military Families who are pregnant or have children birth through age three years understand the process of delivering a baby overseas and adapt to parenthood in a healthy and resilient ways.
The primary focus of NPSP is providing individualized home visitation services in the parent and child’s natural learning environment however, services can be occur in an office, hospital or community setting. Available classes and group sessions provide information on pregnancy, nutrition, parenting newborns and toddlers, problem solving and coping, discipline issues, social isolation, and military stressors. Services are also available outside normal duties hours in an effort to accommodate working parents.
Each NPSP Home Visitor has a Masters degree in Social Work or a Bachelor of Science in Nursing and is licensed to practice Clinical Social Work, Marriage and Family Therapy, or Nursing in a US state.
For assistance or information on any of these Family Advocacy Program services, call your garrison Army Community Service (ACS) Family Advocacy Program. You can also call Military OneSource for more information and referrals. Call toll free 1-877-811-ARMY (2769).
- Military and Family Life Consultant (MFLC) Program
The MFLC is a DOD provided program, offering support to servicemen and women and their families through the tough times of military life, including deployment, mobilization, reintegration and the resulting issues that affect service members and their families.
Services are provided to individuals, couples, families, and groups. Services are free and confidential, however, MFLCs are mandated reporters of child maltreatment, intimate partner abuse and duty-to-warn situations.
What issues does the MFLC address?
MFLCs provide short-term, situational, problem-solving counseling for many issues that military families face including:
•Decision Making Skills
•Productivity at Work
•Reintegration: Warrior to Citizen
•Grief and Loss
How can I set up an appointment?
An appointment can be set up by calling the MFLC directly at 080-6498-7120 or at DSN 315-644-5434. You can also send an email to ToriiMFLC@gmail.com.
- Families OverComing Under Stress (FOCUS)
FOCUS is a resiliency building program designed for military families, couples, and children facing ongoing stress and change. FOCUS promotes family strengths and supports families and children to help manage the everyday challenges of military life.
Family members learn to better understand their emotions and a common emotional language to make it easier to communicate with one another.
Family members learn to actively listen and respond to one another's concerns.
Families learn how to clearly define problems and implement effective solutions, as well as ways to handle day-to-day challenges, while recognizing and building upon their existing strengths.
Families learn how to set and take steps towards achievable goals.
Managing Trauma and Stress Reminders
Family members learn how to develop a plan together to deal effectively with trauma and other stressful experiences.
Contact FOCUS today for more information: www.focusproject.org or call DSN 645-6077.
FOCUS services are available for active duty service members and their Family or partner via the virtual TeleFOCUS program, allowing families and couples to meet with a FOCUS Provider through video teleconference.
FOCUS sessions allow families and couples to build their own story about military life experiences.
This helps them to:
- Build on current strengths
- Feel closer and more supported
- Identify, manage and discuss emotions
- Use problem-solving and goal-setting to empower the entire family
- Clarify misunderstandings and respect individual points of view
To enroll in FOCUS or continue your sessions, contact your local FOCUS Site at Okinawa@focusproject.org.
For a full listing of FOCUS Sites, visit http://focusproject.org/contact.
For more information about TeleFOCUS, visit https://focusproject.org/telefocus.
- Personal Financial Counseling
The Financial Readiness Program is your resource for information on money matters. We can help you better understand financial topics like:
- Checking account/debit card management
- Financial Responsibility
- Credit Reporting
- Debt elimination strategies
- Financial goal setting
- Thrift Savings Plan
- Home Buying and Selling Resources
If you are in need of emergency financial assistance please contact your Army Emergency Relief POC in ACS at 315-644-HELP (4357).
Other helpful financial readiness links include:
- Thrift Savings Plan: A Federal Government-sponsored long-term retirement savings and investment plan, available for both Federal civilian employees and members of the uniformed services.
- Military Saves: A component of the nonprofit America Saves and a partner in the Department of Defense’s Financial Readiness Campaign, Military Saves seeks to motivate, support, and encourage military Families to save money, reduce debt, and build wealth.
Money Matters: A mobile-optimized resource with calculators for savings, debt reduction and other reference material in one location.
Home Buying and Selling: The National Military Family Association has compiled a great list of financial resources to help Military Families.
Army OneSource: Network of the services and delivery of support to Soldiers and their Families.
Military OneSource: A Department of Defense-funded program that provides comprehensive information on every aspect of military life at no cost to active duty, National Guard, reserve members, and their Families.
Credit Report: Get a free copy of your credit report every 12 months from each credit reporting company.
Office of Service member Affairs: A component of the Consumer Financial Protection Bureau helps to educate and empower military members, veterans, and their Families in the consumer financial marketplace.
Saveandinvest.org: A project of the FINRA Investor Education Foundation, a free, unbiased resource dedicated to your financial health. Helps you make informed decisions through easy-to-use tools and resources, and arms you with the information you need to protect yourself from investment fraud.
Better Business Bureau Military Line: Provides specialized education and support services, which meets the needs of active and retired military personnel and their Families.
U.S. Savings Bonds: A shorter-term savings option with competitive interest rates and backed by the full faith and credit of the United States.
Contact 644-4664 for more information or to schedule your unit or personal financial counseling session.
- Employment Readiness
The Employment Readiness Program (ERP) offers resources to help with your career plan and job search. Whether you’re a military spouse or Family member who just moved to a new installation, Retiree, or DoD civilian looking for new opportunities, or active duty Military, active Reserve, National Guard member, or Wounded Warrior, we’re here to help.
Our services include:
- Up-to-date information on local, national, and international employment opportunities, job market trends and education, and volunteer resources
- Classes and seminars on self-assessment and career exploration, resume writing, interviewing techniques, dressing for success and networking
- Resume critiques
- Career counseling and individual career assessments
- Job fairs and other hiring events
- Teen/youth employment information
- Computers with Internet access, scanner and fax machine available
- Resource library
Contact your Employment Readiness Program manager (ERPM) for more information at 315-644-HELP (4357) or COMM 098-962-4357.
- Army Volunteer Corps
The Torii Station Army Volunteer Corp seeks innovative ideas and processes to improve the quality of life on Torii Station through the use of volunteer agencies. We offer quality volunteer work experiences in environments where volunteers are appreciated and valued.
Administrative, medical, mentoring, teaching and coaching are a few of the opportunities that are available. Many agencies have flexible schedules. You can volunteer for a day, an evening, for a one-time event or for ongoing activities for as long as you desire.
- For the volunteer: Build your resume, contribute to the community, meet new people, share expertise, gain new skills and work experience, be challenged.
- For the community: Develop new programs, sustain programs, enrich the quality of life for Soldiers and their families, price and ownership.
- Recognition: Volunteer of the month, Installation Impact awards, national and agency awards.
The Volunteer Corps coordinator can help you to find an opportunity that matches your interests or talents and assist you with the application process.
Contact the Army Volunteer Corps POC in ACS at 315-644-HELP (4257).
Hours of Operation
|Monday||7:30 a.m. - 4:30 p.m.|
|Tuesday||7:30 a.m. - 4:30 p.m.|
|Wednesday||7:30 a.m. - 4:30 p.m.|
|Thursday||7:30 p.m. - 4:30 p.m.|
|Friday||7:30 a.m. - 4:30 p.m.|
Army Community Service (ACS) has a wealth of resources for Soldiers, Families, Reservists, Retirees, and DoD civilians. The programs offered are designed to enhance quality of life, promote resilience and self-reliance, and provide stability during your time overseas.
ACS also works hand-in-hand with the Airman and Family Readiness Center (A&FRC) on Kadena to support military families transitioning and/or residing in Okinawa.
We invite you to visit and utilize the many services and opportunities provided to help you develop the skills and knowledge needed to face the challenges of military life.
If this is an emergency, please contact the following:
Domestic Abuse Victim Advocate (DAVA)
24/7 Victim Advocate Hotline: 090-6861-8042
After Hours Hotline for American Red Cross/Army Emergency Relief